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Premium Support Plan

Worry-free maintenance and support for Timeline Maker Pro

Timeline Maker’s premium maintenance and support program gives you protection and peace of mind by providing you with:

  • Upgrade Protection
    • All software releases including minor updates and major upgrades are free of charge for as long as your subscription is current.
    • Upgrade notification – you will be immediately notified when a major upgrade or update becomes available.
  • Unlimited Premium support by phone or online
    • Exclusive Premium Support toll-free number *
    • Priority email support *
    • All Premium Support calls and emails are given TOP priority with same day response
    • Unrestricted knowledgebase access

* Hours of operation are 8:00am – 5:00pm EST, Monday – Friday, except holidays.

Premium Support protects your software investment by providing technical support and all related product upgrades for an annual price.

Equivalent to many company’s top-tier support programs, Premium Support makes it easy for organizations to keep their Timeline Maker solutions up to date.

Timeline Maker Premium Support is sold on a per user license basis as an annual subscription:

  • Annual cost when purchased with Timeline Maker: $69.00 per user license
  • Annual cost to renew: $59.00 per user license
  • Cost to add Premium Support to an existing license: $69.00 for the first year, ($59.00 per year to renew thereafter)