Premium Support Plan
Worry-free maintenance and support for Timeline Maker Pro
Timeline Maker’s premium maintenance and support program gives you protection and peace of mind by providing you with:
- Upgrade Protection
- All software releases including minor updates and major upgrades are free of charge for as long as your subscription is current.
- Upgrade notification – you will be immediately notified when a major upgrade or update becomes available.
- Unlimited Premium support by phone or online
- Exclusive Premium Support toll-free number *
- Priority email support *
- All Premium Support calls and emails are given TOP priority with same day response
- Unrestricted knowledgebase access
* Hours of operation are 8:00am – 4:00pm EST, Monday – Friday, except holidays.
Premium Support protects your software investment by providing technical support and all related product upgrades for an annual price.
Equivalent to many company’s top-tier support programs, Premium Support makes it easy for organizations to keep their Timeline Maker solutions up to date.
Timeline Maker Premium Support is sold on a per user license basis as an annual subscription:
- Annual cost when purchased with Timeline Maker: $69.00 per user license
- Annual cost to renew: $59.00 per user license
- Cost to add Premium Support to an existing license: $69.00 for the first year, ($59.00 per year to renew thereafter)